Evening Top Handle / Crossbody Bag Burgundy

We made your bag with a lot of love and hardwork. We have used the best possible materials as per international standards and have made zero compromises along the way.

It is our desire for you to cherish the bag for as long as possible and for an enhanced life proper care is required.

When not using, please keep your bag in a cool dry place and regularly aerate it to prevent cracking.

Dirt and humidity are the greatest enemy of your beloved bag.

We have included a complimentary dust bag, please store your bag in it and regularly clean it to brush off any dust and dirt.

We have provided you with a complimentary 100 ml Professional All Purpose Cleaner. Use this product regularly to keep your bag clean and shining. Instructions on howto use the cleaner are provided on the bottle.

Our bags come with Silica Gel packs, keep these inside your bag, these help absorb excess moisture.

Quality Assurance and Satisfaction Guarantee

At MERZO, every product undergoes a rigorous quality control (QC) process to ensure that you receive only the best. We stand behind the quality of our products and are committed to ensuring your satisfaction.

Refunds for Quality Claims We offer refunds solely for quality-related issues. If you believe your product has a manufacturing defect you may be eligible for a refund or exchange under the following conditions:

Reporting Quality Claims

• All quality claims must be reported within 24 hours of delivery to be considered for a refund or exchange.
• To validate a claim, we require a video of the unboxing that clearly shows the defect or issue. This video is essential for us to verify the claim and proceed with the refund or exchange process.

Return Shipping

• If your quality claim is approved, MERZO will assume full responsibility for the return shipping costs.
• Upon receipt and verification of the claim, you will have the option to either receive a full refund or exchange the product for another item of equal value.

How to Initiate a Return

1. Contact our customer service at hello@shopmerzo.com or call +923163993555 immediately upon discovering a potential quality issue.
2. Provide a detailed description of the issue and attach the unboxing video to your message.
3. Our customer service team will review your claim and guide you through the next steps.

Refund Processing

• Once your claim is verified and approved, we will process your refund to the original method of payment within a certain number of days, depending on your card issuer's policies.

Exchange Option

• If you prefer, you can choose to exchange the defective item for another product of the same value. Details of the exchange process will be provided once your claim is approved.

Contact Us For any questions or further assistance, please reach out to our customer service team. We are here to help ensure that your experience with MERZO is nothing short of excellent.

Efficient Domestic Shipping Across Pakistan

At MERZO, we are dedicated to providing prompt and reliable shipping services exclusively within Pakistan. Please review the details of our shipping policy below:

Free Shipping MERZO is pleased to offer free shipping on all orders of Rs 5000 or more. Enjoy shopping with us and take advantage of this great offer!

Delivery Timeframe Our standard delivery timeframe for orders is 2-4 working days within Pakistan. Please note that these times are estimates, and actual delivery periods may vary due to factors outside our control.

No Pickup or Walk-In Services Please note that MERZO does not offer a pickup option, appointments, or walk-in services. All purchases must be made online, and all products will be delivered directly to the address provided during checkout.

Delivery Time Flexibility While we strive to meet our delivery estimates, external factors such as high-demand periods, logistical delays, or other unforeseen circumstances may impact delivery times. We appreciate your understanding and patience in these situations and will endeavor to keep you updated on the status of your order.

Address and Contact Information Accuracy To ensure efficient delivery, please provide a complete and accurate delivery address and keep your contact details up-to-date. Accurate information is essential for ensuring that your order reaches you without delays.

No International Shipping At this time, MERZO does not offer international shipping. Our services are available exclusively to customers within Pakistan.

Contact Us For any inquiries or assistance regarding your order or our shipping policies, do not hesitate to contact our customer service team at hello@shopmerzo.com or call 03163993555. Our team is available from 10:00 AM to 04:00 PM Pakistan Standard Time, Monday to Saturday.

Thank You for Choosing MERZO We value your trust and are committed to providing you with a seamless shopping experience and efficient delivery services.